Within their frequent work with healthcare clients, Ictivity finds their customers’ most important require is focused on data retention compliance. For instance, “patients’ data must be stored for fifteen years and private data for many years,” stated Visser. “When [the healthcare client] moves to Office 365, they needed another solution to assist.”
Among the fastest-growing MSPs in Europe, Ictivity ensured to conduct their research. They tested three backup solutions before ultimately purchasing AvePoint’s Cloud Backup through Ingram Micro.
(To understand more about Cloud Backup for Managed Service Partners, check out the Elements website, operated by AvePoint.)
The AvePoint Solution
Visser explains that formerly all client restore demands have been dealing with System Admins, which is among the more prevalent concerns with native backup and restore functionality because of the unnecessary time cost.
“We were really searching for something which gives [clients] a self-service choice to restore,” stated Visser. “The who’s required to create a product back was very slow along with a large process. During the last couple of years, Office 365 is continuing to grow extremely fast including apps apart from Exchange. So the requirement for a great backup and restore with self-service was essential for the customers.”
Ictivity finds Cloud Backup’s chatbot within Teams – AvePoint Va (AVA) – to become a very helpful feature that enables their clients to directly execute small restorations of information like a single file or map.
Visser explains, “that was our greatest concern. We wanted something that provides the finish users a good way to locate their data and produce it back.”
Ultimately, Ictivity wants the expertise of a backup means to fix be as seamless as you possibly can requiring little customer attention.
“Our customers have no idea the method is AvePoint. We simply give them the functionality and services from Ictivity,” stated Visser.
During Ictivity’s testing of Cloud Backup, they found AvePoint’s support to become first rate.
“Every question was very rapidly clarified. However, we didn’t have problems whenever we implemented the answer and we’ve four customers utilizing it,” stated Visser.
Overall, Ictivity is extremely happy with AvePoint’s Cloud Backup solution and just how advanced the merchandise is.
“As an MSP, it’s essential the option would be SaaS. The many other solutions we checked out, I needed to build the entire infrastructure for, requiring lots of technical guys,” described Visser. “I don’t have to do by using AvePoint. That together with AVA and also the multi-tenancy management platform happen to be the most crucial things.”
It has to make processes more effective, support employees within their tasks, and increase the value of customers. Furthermore, It has to offer the proper ambitions of the organization. This sounds logical, but very couple of organizations can realize this. Ictivity knows what must be done to do this. They dominate operational activities, from managed services inside a specific place to outsourcing from the entire IT atmosphere. In every case they’ve just one goal in your mind: allowing you to get the most value from this.
Browse the full situation study here.