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The Task

Metropolitan Council began to unveil Microsoft Teams in This summer 2019 following its SharePoint 2010 to SharePoint Online migration with AvePoint.

”Our proceed to Teams made sense once we were re-organizing and re-architecting SharePoint sites and our collaboration needs. From there, we’ve been gradually moving out features obtainable in Teams,” stated Shaun Godderz, ECM Architect Metropolitan Council.

Metropolitan Council made the decision to leverage AvePoint’s Cloud Governance to aid its Microsoft Teams deployment due to its functionality to instantly enforce critical governance aspects of a group or SharePoint site for example naming conventions, lifecycle, permissions, and possession. The business also needed to possess a more tailored provisioning process for every of their council departments.

microsoft teams

“We have five council departments, with five different cultures also it appears like these had different suggestions for managing Teams self-provisioning,” stated Godderz. “One wanted self-service creation enabled, one desired to path to IT for approval, and all sorts of want additional control over getting sources as rapidly as you possibly can.”

The initial plan ended up being to deploy AvePoint Cloud Governance in gradual stages to boost Microsoft Teams governance. However, in March COVID-19 hit the U . s . States and condition governors, such as the Governor of Minnesota, began issuing work at home orders for condition employees.

The AvePoint Solution

“We went accept AvePoint Cloud Governance on March 15, 2020 using a schedule crash to permit the business to create Teams because the Governor of Minnesota closed schools [as a result of COVID],” stated Godderz. “We possess some backlog, however the process has worked superbly. Within 1 week we’d a 20 % rise in Teams produced.”

Metropolitan Council leverages a custom questionnaire to steer their users to 1 of 5 various kinds of Team templates, each having a governance policy tailored to the use situation.

“One in our challenges ended up being to balance the requirements of our security team with the requirements of our finish users,” stated Godderz. “We wanted finish users so that you can get what they desire by themselves. Therefore we used the Cloud Governance tool for your also it really permitted us to maneuver rapidly with this security team.”

microsoft teams

This “overnight” success is made possible with the close collaboration between Metropolitan Council and AvePoint’s in-house experts included in a sophisticated Ramp Up services engagement.

This incorporated designing and applying specific use cases around provisioning, lifecycle, and reporting. Establishing the best reports for service request auditing and overall compliance was key.

The Conclusion

AvePoint delivered the work promptly as well as in the 2 several weeks following a deployment of Cloud Governance:

  • Conferences and chats elevated 800 percent
  • Emails decreased 21 percent
  • Funnel conversations increased 400 percent
  • Overall activity in Microsoft Teams increased 221 percent
  • Greater than 350 Teams happen to be instantly provisioned by Cloud Governance

Metropolitan Council Responds To COVID-19 Work-from-Home Orders By Deploying Cloud Governance and Microsoft Teams

Metropolitan Council

The Metropolitan Council may be the regional policy-making body, planning agency, and provider of essential services for that Twin Metropolitan areas metropolitan region. The Met Council and it is 5,000 employees provide essential services and infrastructure – Metro Transit’s bus and rail system, Metro Mobility, Transit Link, wastewater treatment services, regional parks, planning, affordable housing to aid communities and companies to make sure a top quality of existence because of its residents.

Browse the full situation study here.