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Remaining Associated with Citizen Services
Keeping field workers and citizens linked to service centers and engaged using the incident reporting process is key to successful citizen services implementation. Once a government service center receives data, reported from either an IoT-enabled device or as reported by a citizen, dispatchers can certainly evaluate and verify data.
Once a problem is proven, unified systems may then easily plan a visit from the maintenance team and track progress. This enables agencies to find out how lengthy it takes for issues to become resolved and the way to improve ways to increase efficiency.
IoT solution accelerators, Office 365, Dynamics, and AvePoint Citizen Services all offer public sector service centers having a streamlined, integrated method to use data, decide, and do something in additional efficient ways.
Browse the infographic below for additional around the incident report process and why strong communication is essential throughout.
If you have more questions about citizen services implementation, give our free eBook, “Transforming Citizen Services Through IT Modernization” a read!
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