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Want a more in-depth take a look at how Citizen Services can usually benefit from an electronic transformation? Take a look at our ebook “Transforming Citizen Services Through IT Modernization!”

I was lately fortunate enough to have our personal Tarek Shamounki, SVP of AvePoint Public Sector, join the City of Richmond’s Pete Breil to go over digital transformation of Citizen Services in the Microsoft Government Digital Summit.

Within this brief but informative interview they discuss:

  • The way the RVA 311 solution improves upon the standard citizen services model
  • The way in which citizen feedback helps shape future iterations from the application
  • A few of the change management challenges that include applying a citywide solution such as this

Browse the full interview on your own below!

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