The final week in September, 26,000 IT Professionals congregated in Orlando, Florida for that Microsoft Ignite conference to understand, network with peers, and listen to concerning the latest and finest technology appearing out of Redmond.
For AvePoint, a Microsoft Gold Partner, Ignite is our greatest show of the season. This season AvePoint would be a Gold Sponsor having a prime booth location within the expo hall where we ongoing the tradition of raffling off a red Ducati motorcycle, had several speaking sessions, held a large number of customer conferences and, of course, put the famous AvePoint Red Party where we elevated $5,000 to alleviate hurricane victims. Oh, so we were built with a stuffed bear that went viral.
Pointless to state, all of this activity requires several weeks of preparation and coordination before the event. But with the planning, these occasions are chaotic. We needs the opportunity to communicate and react instantly to altering schedules, critical, impromptu customer conferences, tech issues at our booth, alterations in dinner plans, finding one another at networking occasions, or any unpredicted problems that arise.
This season at Ignite, we’d a group in excess of 25 in the event in Orlando and many team people supported the big event remotely from your offices all over the world. Using the onsite team people disseminate over a massive convention center, multiple hotels and offsite occasions, along with the sources exercising in our offices, communication could be a challenge! To actually be effective, we want communication tools that may support numerous scenarios.
This season we switched to Microsoft Teams, which became a workhorse of the communication tool that could handle all of our needs and more. Below are the ways in which we used Microsoft Teams for collaboration throughout the show.
It’s understandable that for individuals people in the show, i was totally on our cellular devices. We wanted something having a solid mobile experience. The Microsoft Teams mobile application is remarkably good. It’s stable, doesn’t have noticeable latency, and it is feature-wealthy, while being easy to use. Our remote team people were plugging away within the browser and Home windows apps on their own Computers basically we counseled me on the mobiles also it all labored just seamlessly.
Whether my boss really wants to pull me right into a meeting happening, I’m searching for where everybody is perfect for the night occasions, or we have to distribute a mayday to obtain assist with a tech trouble in the booth, im is vital. Actually, previously, we frequently used only an im tool like WhatsApp. They work OK, however they only handle the main one use situation also it isn’t simple to create segmentation quickly if Among the finest to begin a fast IM with people from my group, for instance. Microsoft Teams did a fantastic job here allowing us to produce segmentation via Channels, or by spinning up a multi-recipient chat quickly.
Our marketing team has got the herculean task of running our major occasions. And also the on-site show-runner must distribute daily bulletins, schedule changes, along with other blasts like that. She needs so that you can do that for the entire team, and often to sub-groups. The persistent nature of messaging on Teams causes it to be an ideal tool. We produced a group for that show, so we all enrolled in the “General” funnel. Then your bulletins were published here every morning, I’d have an alert, and that i would make use of the “save” feature to rapidly reference them during the day.
During Ignite, our Marketing team was busy discussing all of the excitement in Orlando with all of those other world via social networking. We produced a funnel to publish pictures, exciting bulletins, reminders about our speaking sessions, and much more. Then, the marketing team people exercising in our offices could scan this funnel and publish the information to Twitter, Facebook, LinkedIn (and internally on Yammer) inside a near-real-time fashion. This was a awesome utilization of Microsoft Teams that people didn’t really prepare. The answer just kind of presented itself throughout the show, but we’ll be repeating it within our occasions moving forward.
Within the booth, we used Microsoft Teams being an informal method to capture leads. Obviously we’d the badge-scanners that capture info, but we can’t easily obtain access to that info until we’ve qualified the leads and joined them into our CRM following the event. For customer interactions in which a follow-up was warranted throughout the event, we’d have a pic of the card, type a couple of notes, tag the best AvePoint source of the follow-up, and publish that within our Leads funnel. It was a different one that people didn’t plan in advance, but became decidedly helpful.
Official FAQs and Documents
It was a cherry-on-top kind of use situation. There exists a couple of crucial documents that inform us everything we have to know of the event. All of the schedules, attendees, flight info, who’s remaining by which hotel, conference details, and anything else. Having the ability to pin those to we like a tab was incredibly helpful!
Publish Conference Reflection
After major occasions, we always make time to think about the way the event went. What went well, what we’d do differently the next time, etc. Because our interaction required place within Teams, it had been quite simple to scan the game within the conversations to jog our memory by what transpired in the event. This is when the persistence from the conversations is essential. Actually, I made use of this process that helped me to write this web site!
Remember user training!
I’m paraphrasing, but there is a popular sentiment — something towards the aftereffect of “software could be great whether it weren’t for that darn users.”
Overall, Microsoft Teams really met our needs. But, quite obviously, the tool is just just like how you utilize it. Before our next event, we are codifying some guidelines and expectations for the way we communicate using Teams.
Here’s an example of where this went wrong. There is protracted conversation in regards to a very specific marketing task that required over our General funnel for a few hrs. It was a situation in which a new funnel might have been produced, or even more likely, an advertisement hoc talk to only the Marketing Team people. It had been a distraction to average folks and provided no value. Not an issue, but an example that reminds us that user training is nearly always more essential compared to tech!
AvePoint continues to be a part of numerous Ignites, SharePoint Conferences, Inspires, RSA, along with other large-scale conferences all over the world. Previously, we’ve attempted numerous solutions for contacting one another throughout the occasions but many have be less than perfect. Email, Skype for Business, texts and make contact with, WhatsApp, and Yammer really are a couple of from the tools we’ve attempted. Have the ability to their strengths, however they all fell short in handling the large number of jobs we want our communication tool to allow.
Microsoft Teams really did a fantastic job of helping us with this varied communication needs through the event. Getting just one tool for event details, broad conversations, messages, and much more made us more lucrative and fewer distracted throughout the event (because we didn’t need to switch from tool to tool, open email, skype, documents, etc.). Our users also really appreciated they didn’t need to create and commit to memory another username/password combination as they’d need to having a non-Microsoft tool.
Our Services leaders stated it best as he stated “I would totally election to make use of Teams again – and albeit, utilizing it at Ignite makes me utilize it more within my day-to-day work following the event too.”
Have you ever used Microsoft Teams similarly? Share your encounters around!