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citizen services monitoring

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Social Networking Monitoring &amp Public Services

Social networking has turned into a effective tool for monitoring public services. In France, Facebook has greater than 67 percent adoption while Twitter can be used by nearly certainly one of every four French citizens.

However, regardless of the recognition of those social systems and also the wealthy information citizens publish for them every single day, organizations happen to be slow to completely leverage these platforms.

social media monitoring

Monitoring these social channels can enable government departments to watch and appraise the overall satisfaction and sentiment quantity of a public as well as directly build relationships complaints or outage reports.

Cloud solutions from Microsoft, for example SharePoint Online, PowerBI and Social Listening with Microsoft Dynamics, can incorporate and visualize social networking information. This could enable government employees to remain informed of issues and fasten with citizens.

In a nutshell, enabling citizens for connecting with government departments on any device, anytime, and by themselves terms might help increase satisfaction with government services while increasing accountability of departments.

Would like to learn about other helpful IT integrations with citizen services? Take a look at our new eBook for an abundance of fresh ideas!

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