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About the most features in Citizen Services may be the support for ESRI ArcGIS maps. We let customers use their ArcGIS implementations to validate addresses just before request submission, as well as for displaying the maps themselves through the solution. Within this release we’ve expanded the GIS support to incorporate the opportunity to capture map layer metadata.

In ESRI ArcGIS Customers will add “layers” for their maps that overlay information for example school districts, police precincts, amongst other things. Within this discharge of Citizen Services, we allow people to store as much as four layer values combined with the service request types.

Figure 1: Configuring map layer capture.
Figure 1: Configuring map layer capture.


Recording this metadata in the service demands enables people to perform more in depth reporting regarding their demands by, for instance, filtering their service demands by neighborhood or council district. This metadata can be seen by conveying the service request data while using “Export Requests” feature from the Internal Portal.

Figure 2: Export Requests feature.
Figure 2: Export Demands feature.
Figure 3: Map Layer data in Service Request Export file.
Figure 3: Map Layer data operating Request Export file.

By using this, customers are capable of doing any ad-hoc reporting and analysis they need and can include this map layer data.

The hero images around the webpage from the Citizen Portal are an easy way to talk about news, showcase the good thing about your town and shine light on tales out of your community. We’ve now added the opportunity to add hyperlinks towards the banners to ensure that viewers can click them to understand more about the subject.

Of course, return on this website soon as we’ll be posting more feature updates within the coming several weeks!