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citizen services

Who’s likely to guard your citizens? AvePoint Citizen Services, obviously! Hey, significantly improved we’re deep into the NCAA bracketand between the Cinderella stories and big upsets, we simply desired to let you will know we’re for you. And we’re getting a special little update for Citizen Services too!  

Custom Surveys  

Once demands in Citizen Services happen to be completed, the one who reported the problem gets to be a survey—0-5 stars and text about “how we did.” However, it’d be madness to not expand upon this March. So we’re expanding laptop computer to incorporate the next: 

  • Now you can accumulate to 6 survey questions 
  • We’re offering two kinds of question responses: free text or perhaps a star rating 
  • Survey results is going to be sent straight to all of the relevant people of the department to make certain they’re conscious of the feedback 

 Configure surveys within the WYSIWYG form editor:

When surveys are available in, they’ll bubble up under insights because they already do:

Completed survey results also display in the request details page of the interior Portal:

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