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This is actually the 4th inside a seven-part blog series about moving to Microsoft Teams. Discover the others below:
Within the 1991 hit song “Ring Ring Ring” by En Soul, the chorus goes:
Hey how ya doin’/
Sorry ya can’t cope withOr
But leave your company name as well as your number/
And I’ll respond.
Picture yourself in 1991. All of us had answering machines, so we all left messages for one another.
Flash forward 28 many we still perform the same factor, except rather from the physically connected answering machines of history, we’ve digital voicemail message services that demonstrate blinking lights on the handsets. This can be a fairly minor change because we still work and communicate exactly the same way.
Microsoft Teams is frequently seen as upgrade to Skype for Business, but it’s really a substitute. While many of the functionality is transported over, there’s still a great deal of functionality and methods for working which are entirely new.
Within this installment, we’re going to have a look at something which seems to become new in Microsoft Teams but is really quite old: calling.
The opportunity to make telephone calls in Microsoft Teams has existed for most its just-over-two-year existence. Before that, calling have been possible in Skype for Online Businesses and Server versions 2019 and 2015. And before that, calling was obtainable in the predecessor, Lync Server versions 2013 and 2010, since its release long ago like a feature at work Communications Server 2007.
This subject is essential because, while people frequently find the opportunity to call one another in Microsoft Teams helpful, it’s largely PC to PC plus they have an actual phone sitting alongside them on their own desk. Consequently, users of Microsoft Teams (and Skype for Business before it) would call others using their organization on a single tool, however turn to utilizing their physical handset to anybody outdoors.
This posed challenging for warm desking (a.k.a. “activity-based working,” your “future workplace,” etc.) because individuals still had to enter an actual place to retrieve their voicemails making calls. For whatever reason telephony continues to be among the slowest areas to digitise and adapt despite the fact that, behind the curtain, it’s nothing beats it had been when the majority of us were kids.
For example, are you aware that the sounds we hear on the telephone for example ringing and busy signals are really audio recordings performed for the comfort? Copper cables employed for just one phone happen to be substituted for optic fibre able to transporting a large number of “lines.” Actually, phone lines don’t really exist any longer they’re all virtual.
So, performs this relic from the 20th century still need physically exist? The phone altered the planet, why shall we be still wedded to the physical form? If Microsoft Teams has got the capacity to make telephone calls with other users of Microsoft Teams and individuals still using Skype for Business, why don’t organisations also employ it to create & receive traditional phone calls too?
In the user perspective, this becomes one less device to understandOruse and centralises their communications right into a single application: Microsoft Teams.
There might be valid explanations why organisations don’t function this overnight (e.g. large and sophisticated telephony environments or attempting to maximise their capital investment, a.k.a. “sweating the asset”). During these scenarios, a gentle migration to presenting Microsoft Teams for telephony can be done by using Direct Routing for calling. This enables organisations emigrate in a pace that’s comfortable on their behalf while making certain that asset investment is maximised, change is minimised, and processes continue relatively untouched.
Consider your mobile phone. How frequently would you really dial a telephone number onto it? The number of phone figures would you really remember? If these actions are actually largely unnecessary, why must we pressure our staff to by hand punch phone figures in only to talk with people? What we should ultimately want is really a simplified communications platform for that finish user effectively, one account to rule all of them.
Microsoft Teams, like its past 12 many years of predecessors, could make telephone calls. It may run physical handsets or just behave like a softphone. Typically, it may do virtually something that a conventional telephone system can perform. Why are organisations keeping their communications inside a separate platform?
When searching emigrate to Microsoft Teams, don’t overlook the telephone system. Don’t address it like a separate project or technology rather, turn it into a core area of the migration. Your users will thanks.