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Wondering the way it modernization is transforming Citizen Services? Make sure to take a look at our new free eBook around the subject!

Public agencies have to leverage technologies which allow new digital service models and effectively engage the general public. 

Advancements in technology can challenge government agencies to satisfy rising citizen expectations, they also offer an chance for them to modernize operations. Using the latest in technologies, government services can become more responsive, transparent, and efficient for citizens. The more the services improve, the easier it might be for citizens to be pleased with their governments. 

Intuitive Citizen Services Solutions

This really is where our public sector solution powered by Microsoft Azure, AvePoint Citizen Services, might help. It’s made to help governments facilitate non-emergency citizen services, automate situation management, and expedite incident reporting. The answer is made around the latest Microsoft cloud technologies — including Azure Machine Learning, Cortana Intelligence Suite, Dynamics CRM, Power BIAzure IoT Hub, and Home windows 10 —and has three core abilities.:  

  1. Enable citizens to rapidly report from potholes to damaged streetlights to graffiti, wherever they’re and from the device.  
  2. Automate the control over these cases to ensure that when a report is created, it’s delivered to a centralized government portal after which instantly allotted to an area worker. The citizen who reported the incident will continue receiving regular updates until it’s resolved.  
  3. Provide detailed reporting abilities which allow government departments to examine and do something about data trends with time. 

citizen services

Empowering Citizens with Automation 

With greater use of services around the civilian side and an easy method to collect information on the federal government side, the general public sector can work with its individuals to acquire a more efficient community. Citizens are the eyes and ears of society and make use of public services every single day. This naturally implies that there’s a multitude of people that can identify and report service disruptions. 

Offering citizens a handy method to alert public services to these issues utilizing their mobile devices will allow problems to be resolved faster. Online self-service portals, downloadable mobile phone applications and automatic phone systems gives users an easy  method to report service disruptions or maintenance issues.  

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This is when cloud solutions from Microsoft, for example Dynamics, can incorporate feedback that enables government officials to remain informed of issues and interact with citizens. Smart solutions, like AvePoint’s Citizen Services, might help automate the routing of demands towards the proper response team by having an appropriate degree of priority.  

Possibilities using the Internet of products (IoT)

By connecting typically “dark” things to the web, public sector organizations can better collect and employ data you may anticipate needs and react to outages and repair disruptions. This really is where Microsoft technologies, like the Azure IoT Suite, might help public sector organizations result in the most of IoT. Users can pair with Dynamics to trace progress, pair with Cortana Intelligence Suite for voice recognition, and pair with AvePoint Citizen Services to solve issues faster and much more without effort.  

With IoT and predictive analytics, government departments can place challenges before citizens even encounter them. Abilities like these might help governments save substantial money and time. 

For instance, think about a city public works department responsible for maintaining streetlights. While using IoT abilities of AvePoint Citizen Services, department officials could be imediately notified whenever a streetlight bulb burns out — without awaiting a citizen to report it.  And, by mixing IoT with Azure Machine Learning, they are able to really predict which bulbs have to do with to fail and change them before they are doing. 

Connectivity and Efficiency within the Field 

Just like citizens are utilizing a number of new cellular devices to remain connected, field workers may benefit from them too. By equipping field workers with tablets and smartphones, it’s simpler to trace the progress of response teams and alert these to new qualities. There’s a numerous benefits when field workers make use of the right devices and fasten towards the service portal. This includes quick status updates and also the option to include additional support when needed.  

With such devices might help field teams map probably the most efficient routes or re-prioritize to respond to more urgent issues. Workers will then have the ability to use this data to create more efficient daily assignments for elevated productivity.  

It’s important for government departments to recognize the best cellular devices and be sure these are outfitted with intuitive software you can use safely and rapidly everywhere. Location services, like Cortana Intelligence Suite and Dynamics, mean it’s simpler for field workers to keep teams updated, request additional support, assign new tasks, or question route information. 

citizen services

Informing Citizens Through Transparency 

Based on Gallup, as of 2016, 71 percent of american citizens trust their local government’s capability to solve problems, a nine percent decrease from 1999. This is how local governments can step up and use smart technologies to higher serve their citizens and get back that trust. 

By creating mobile phone applications, customized apps, or automated communication services, vigilant citizens can remain updated around the status of issues they report. Keeping citizens up-to-date on progress might help build that trust. It also enables citizens to higher understand their role to maintain public services and know when issues are resolved.  

Using Data to create Better Decisions 

The general public sector depends on the monitoring of projects, budgets and overall efficiency from the organization, much like any business. Reporting is really a keystone for that public sector in relation to transparency and accountability – the general public really wants to know how the government spends their tax dollars.

When your organization has produced data from community portals, IoT sensors, and field teams, the unified systems which include Microsoft Dynamics (or Azure SQL databases depending on need), PowerBI, and Azure allow it to be simple to pull real-time progress reports, visualize the information, and add these data visualizations for their presentations and documents.  

By having the ability to easily and intuitively visualize data, organizations could make better decisions and then improve public service choices. Over time, the information may also be used to assist predict future needs within the community or infrastructure, to higher allocate sources, and lower waste.  

Utilizing AvePoint Citizen Services enables managers to visualize the amount of graffiti occurrences by month, time, and part of the city—enabling these to discern patterns after which take positive action that prevent these occurrences from occurring later on. 

Gathering relevant data and taking advantage of it wisely for smarter services is what AvePoint’s Citizen Services is about. It enables citizens to simply work with the general public sector to enhance services though data, intuitive tools, and analytics.  

If you are wondering much more about Citizen Services or visiting a demo, get in contact with AvePoint to learn more! 


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