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office 365 backup

The Challenge 

Office 365 backup is really an essential offering for Aura Technologies, they effectively turn it into a mandatory a part of their client engagements.

“It’s our responsibility because the reliable consultant inside the arena of IT to provide them the best way forward,” stated Steve Stokes, director of economic development, Aura Technology. “In the straightforward sense, it protects our status to possess proper backup continuity in position for the customers.”

Aura Technology have been using another vendor that wasn’t copying all things in Office 365 and determined the danger was too great.

“We were using another market-leading vendor, however it didn’t provide functionality to assist Microsoft Teams including chat background and files,” stated Stokes. “We evaluated other solutions and AvePoint’s features and cost were the figuring out factors.”

microsoft teams

The AvePoint Solution

From the beginning, AvePoint Cloud Backup continues to be simple for Aura Technology to deploy and employ.

“The deployment is extremely straightforward. We order licensing and it is instantly provisioned for installation,” stated Stokes. “We were built with a customer with 200 seats that people got deployed so quick we’re able to orient them onto it on that day.”

Aura staff are given the job of several restores per month typically for his or her clients, and Cloud Backup has enhanced Aura’s operational efficiency.

“Users have great skill in losing folders, losing documents, or accidentally overwriting files—especially with the autosave function at work 365,” stated Stokes. “AvePoint restores are actually simple and easy , intuitive. Junior staff can perform it so there’s hardly any overhead and incredibly couple of issues with backup errors.”

Aura has additionally been investigating how AVA, AvePoint’s Teams chatbot for user self-service restore demands, can further boost their operations.

microsoft teams

“We’ve began to tell customers [about AVA],” stated Stokes. “We ‘re going after big clients with hundreds or a large number of Office 365 users so we shouldn’t tremendously scale the support operation, so any automation or AI that can help with service delivery allows us to scale.”

Cloud Backup’s capability to support Office 365’s multi-geo functionality also enables Aura to aid customers with data sovereignty needs, providing them with an aggressive advantage available on the market.

The Conclusion

Overall, Aura Technologies have been very pleased with Cloud Backup.

“We see everyone included in our success,” stated Stokes. We’re growing really rapidly and want the best vendors to handle demand.”

MSP Aura Tech Scales IT Support and Enhances Public Sector Offerings with Cloud Backup

Aura Technology

Aura Technologies are a managed company (MSP) in line with the south coast of England. They support a large number of users across countless companies in a number of sectors.

Browse the full situation study here.

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