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Early from the 2019 gate Microsoft announced the Shifts feature was visiting Microsoft Teams—a new functionality directed at firstline/frontline workers (ie. not productivity workers).

What’s Shifts? Well, should you be acquainted with the StaffHub application &amp service that’s available included in Office 365, it’s effectively exactly the same factor. The StaffHub service won’t be accessible through the finish of 2019 as Microsoft continues its drive to converge and consolidate services and encounters.

When StaffHub initially launched (it seems like it had been just yesterday because it’s only been a couple of years), the service was touted like a rostering and shift management application for firstline workers. This could allow managers to produce rosters, publish and share information, and talk to their teams. For staff, it might permit them to see their approaching shifts, swap shifts along with other staff, offer shifts towards the team, access files and knowledge, and talk to other team people either individually or inside a group.

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StaffHub leveraged Office 365 Groups to supply the membership service, SharePoint because the file repository, and also the Azure-based Microsoft Teams chat service for communication.

Realistically, everything functionality and much more is due Shifts in Microsoft Teams.

What’s the “more” part? A number of things:

  • A customisable mobile experience
  • Location discussing
  • Camera integration
  • Configuration policy template particularly for firstline workers
  • Recording and discussing audio messages (i.e.. voice notes)

Also being provided soon may be the Graph API for Shifts, allowing organisations to integrate with existing scheduling and reporting systems. This is particularly helpful for individuals organisations which have committed to industry-specific or perhaps agnostic-yet-comprehensive platforms for managing staff. In individuals scenarios, organisations shouldn’t have to choose from using Microsoft Teams as well as their existing solution because they already know that who’s likely to win.

Competition aside, why is this effective is the fact that individuals organisations could utilise their existing platforms and just supply the firstline workers using the Microsoft Teams experience because the new front-finish.

Now, I’ve used the word “firstline” numerous occasions in the following paragraphs because this is the word that Microsoft uses when talking about the Shifts functionality. Generally, a firstline worker is someone who isn’t sitting down in a computer all day long and dealing with Microsoft ‘office’ (ex. nurses, retail staff, warehouse staff, construction workers, etc.).

Performs this imply that Shifts is just appropriate for individuals firstline workers, or can productivity workers (i.e.. white-colored collar employees) utilise the Shifts functionality too?

Yes, yes, and yes.

There are a variety useful cases when StaffHub (the Shifts predecessor application) was relevant. In fact tools like Shifts and StaffHub before it don’t have to be for individuals whose actual working hrs derive from an agenda. While Shifts can be used as jobs like service desk, reception and customer support roles, it is also used completely in the organisational ladder to indicate responsibility based on an agenda.

One scenario where I first viewed it used is at simple things like office renovations. The organisation used StaffHub to handle the schedule of who had been responsible to stay in at certain occasions to spread out work up for that construction workers (who choose to begin sooner than the typical office manager).

Another scenario was for any research organisation that engaged using the public by having an “ask a scientist” program. The organisation used StaffHub to arrange which researcher was scheduled for that work hours-style drop-in, much towards the delight from the scientists involved.


Blog Publish: Why This Office 365 Consultant Insists on making use of Microsoft Teams


In fact Shifts can be used as any role or purpose, but individuals need to consider beyond just firstline workers for results. You can use it in job share situations, you can use it by productivity workers, and you can use it because of it staff who’re scheduled to be call.

It can also be utilized by project teams to handle which team people take presctiption support so when, which people are staffing the genius bar-style booth, and which people are delivering training or performing other pursuits.

Shifts, like StaffHub before it, can definitely be utilised by anybody. The easiest method to determine if it suits your requirements would be to give it a try. There isn’t any harm, there isn’t any commitment, no sacrificing the first-born, no altering the way in which your team does their job. Just an chance to understand and do things better.

Listed here are a couple of Faq’s which are helpful to understand, either because you’re a new comer to Shifts in Microsoft Teams or because you’ve used StaffHub before and wish to understand how situations are different:

Can One give a schedule for an existing team?

Yes! Simply click the Shifts button in Microsoft Teams and it’ll demonstrate the teams you’re part of. Only proprietors can make schedules, so only individuals teams you have have a pressable button. Others (where you stand only a member) is going to be greyed out.

What will occur to StaffHub?

By April 1st, 2019 the application is going to be taken off mobile application stores and also the service itself will not be readily available for new Office 365 customers. It continuously operate until October 1st, 2019 and users is going to be notified about its impending retirement and “encouraged” to make use of Microsoft Teams.

Can schedules in StaffHub be gone to live in Microsoft Teams?

Microsoft has established that they intend to perform some type of data migration, though further details aren’t available yet.


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