For next steps, reference our latest publish “Is The Microsoft Teams Pilot Ready for Production?“
Hey, jet-setter! Prepared to fly? Regrettably, the The maldives aren’t a choice at this time, so what about the following best factor purchasing your precious Microsoft cargo!
To get the most from your workplace 365 investment, you have to deploy a Microsoft Teams pilot that may establish sustainable adoption and lasting buy-in.
So why do I want an airplane pilot?
Since the captain isn’t available! All joking aside, the pilot is the test flight before the firm investment. Your organization may use the work to check a vendor’s solution, for example software, inside a controlled setting by involving merely a single business unit or project team.
Before you remove, make certain you’ve Office 365 services for example SharePoint, Exchange, Azure Active Directory, along with a configured Office 365 domain deployed and synched inside your organization.
After you have individuals, you’re prepared to start moving lower the runway. AvePoint’s CMO and Microsoft MVP, Dux Raymond Sy, and Microsoft’s Teams Principal Technical Specialist, Michael Gannotti, have organized six useful steps for any effective Teams pilot to enable you to get began.
Isn’t it time? Make certain to lock your seatbelts!
Step One: Define Pilot Objectives
When designing your pilot strategy, you have to enlist the best stakeholders, for example Office 365 Champions, to make your trip an even one.
With the aid of your stakeholders, you’ll want to select guidelines for data protection and retention, exterior discussing and administration, and also the provisioning, management, and lifecycle of the Teams.
After you have your objectives, you are able to determine your ability to succeed criteria to determine Microsoft Teams’ roll-out impact, for example key performance indicators (KPIs) which may be enhanced.
These criteria can help you show your leadership the outcome Microsoft Teams is getting around the organization through the pilot. You should use finish-user surveys in Teams to determine satisfaction and progress upon your benchmarks.
Step Two: Identify Pilot Group & Use Cases
After you’ve organized your objectives, the following factor for you to do is tie your ability to succeed criteria to make use of cases.
These use cases cover the methods your individuals will use Microsoft 365 to deal with business challenges or achieve defined goals.
When defining your use cases, you will find four questions you are able to think about:
- Which team performs this affect?
- Give me an idea to complete?
- What specific use of we’ve got the technology are you going to use?
- How would you know when you are effective?
For example, say Bob belongs to the operations team inside your organization and that he constantly encounters delays as he provides finish-user support for email and file restores.
This is often solved using solutions such as the free bots and services in Microsoft Teams for example AVA, which could easily restore files directly in-application.
Using cases such as these, you are able to set expectations and KPIs to trace how well you’re progressing through the pilot. In the finish from the pilot, you’ll know you’re effective when Bob cuts lower around the time he spends supplying support.
Make certain you prioritized the simplest use times when tackling them. If you’re able to select the low hanging fruit, you are able to celebrate quick wins while you move to an advaced status of difficulty.
Step Three: Design an evaluation Plan
How can you intend to talk with users?
Don’t leave users to look after themselves. Make time to formalize an evaluation plan and feedback loop to find out the next steps.
The program itself should function as a way of communication with people of project teams, testers, peers, managers, along with other stakeholders.
For instance, how when your users be utilising chat? Make sure that they’re aware of all of the features they’ve at hand and obtain their feedback on which they consider the knowledge.
Noisy . phases from the test, while you gather information, you are able to revise and alter your plan accordingly.
Step Four: Establish Communications & Training Strategy
Since you’ve established how you want to speak, how would you train your users to get this done?
Dux and Michael suggest setting expectations together with your pilot users and supplying ample training and support options. Mimic what you will provide on your broad launch and validate whether individuals tools are helpful and relevant.
After that you can create awareness and generate excitement concerning the collaborative tools in route. Engage the employees through learning encounters which will also result in themselves-service.
For training, ensure that it stays simple and short and concentrate on the purpose behind it. A useful training resource you should use is Microsoft 365 Learning Pathways, that is a wide open-source learning portal that provides charge of what training sources they would like to provide. Also, because it’s a SharePoint site, you may make it into an application which you’ll then pin inside your Microsoft Teams tenant so it’s globally available!
Step Five: Conduct the Pilot
Choose a specific launch date for the pilot and permit ample here we are at users to organize and make anticipation.
When your pilot begins, plan a weekly pedal rotation together with your pilot stakeholders to trace progress, gather user feedback, asses help-desk tickets, and monitor usage. These quick touchpoints can help be sure that your pilot stays on the right track and enables you to definitely rapidly correct course as needed.
You might uncover in this procedure that your users find more uses of Microsoft Teams than you initially planned, that is great! Make certain to empower and assist your users to complete this stuff. Remember: your ultimate goal during all this would be to drive sustainable adoption.
Step Six: Measure Success
When you conclude the pilot, make time to measure the results from the goals you placed in Step One to determine how you can move ahead.
You should use Microsoft Teams engagement data to find out your results and assess user activity.
Although you should use data and figures to demonstrate the prosperity of the pilot, nothing can beat successful story. Did Bob ever see enhancements in supplying finish-user support? Share his story!
This can help encourage using Microsoft Teams by showing firsthand what it really can perform for both you and your organization.
When functioning on these steps, you need to make certain your way is really as turbulence-free as you possibly can. Keep the passengers in your mind, pay attention to their feedback, and revise your plans accordingly. Then, before very long, you’ll have effectively arrived the first Microsoft Teams pilot!
If you’d like to understand more on how to drive sustainable adoption of Teams inside your organization, take a look at our full-length web seminar around the subject.: